Customer Experience Strategy and Management

Teleperformance is No.1 global leader in Customer Experience Strategy and Management. We enhance omnichannel customer engagement through a customer-focused strategy and transformational initiatives.

Our Customer Experience solutions put the customer at the center of the transaction, creating positive moments and reducing customer effort. That’s what we call great Customer Experience Strategy.

How we do it?

We help our clients define the best Customer Experience Strategy. Our customer-focused operations and transformation strategies enrich customer experience and improve efficiency at an optimal cost. Customer Experience Strategy and innovative solutions for complete lifecycle management of customers enable our clients in Healthcare, Banking & Finance, Telecom, Travel & Hospitality, Logistics, Manufacturing, Utilities, Public Sector, Retail and Ecommerce and other industry verticals to deliver outstanding customer experience.

Service Channels

Teleperformance offers integrated omnichannel customer management services including voice, chat, email, social media, IVR, fax, website, etc. We deploy six-sigma tools and technology platforms to offer seamless, cutting-edge omnichannel customer engagement over variety of service channels. That is why we are a world leader in Outsourced Omnichannel Customer Experience Strategy and Management. We analyze Customer Experience Strategy and service delivered. Insights into customers across touchpoints and channels enable you to give your audience what they want. Voice of Customer Analytics includes Customer Journey Analytics, Customer Effort Analytics, Sentiment Analytics, Touchpoint Analytics and Behavior Analytics using text and speech analytics.

Customer Experience Strategy and Technology

We have technology tools and programs for interactive forecast, that predict customer behavior and preferences; and help brands define Customer Experience Strategy to align their sales and marketing. Customer Experience Strategy thereby helps increase sales, lead conversion, improved collections, reduce customer effort and cost of retention. All this may lead to improved demand forecasting and enhanced preparedness for seasonal anomalies.

Customer Experience Strategy and Management

Strategic management provides overall direction to an enterprise and involves specifying the organization’s objectives, developing policies and plans to achieve those objectives and Customer Experience Strategy. We help you define and implement strategies to attain the most efficient business management plan of actions aimed at planning and performing tasks in the most efficient way to achieve strategic goals and objectives of your organization. Our processes are driven by governance, communication, engagement and value delivery for effective Customer Experience Strategy. We work collaboratively with our clients to help them understand their customers better and define Customer Experience Strategy. As experts in Customer Journey Analytics, Customer Effort Analytics, Sentiment Analytics, Touchpoint Analytics and Behavior Analytics, using advanced text and speech analytics tools, we enable our clients to decipher customer preferences and shifts in customer behavior. All this combined with market intelligence and competition research, helps our clients draft Customer Experience Strategy and business strategies that spell profit and growth for the organization and seamless Customer Experience .

Our services in Customer Experience Strategy Management include:

Customer Experience Strategy and Management

  • Market Intelligence & Competitor Research
  • Voice of the Customer
  • Customer Journey Design

Customized and innovative solutions enable our client draft Customer Experience Strategy to achieve profitable growth and transformational benefit.

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